Refund policy

Refund & Returns Policy – LEVIATHAN Spectral Pro

1. Returns & Refunds
We want you to be completely satisfied with your LEVIATHAN Spectral Pro filter. If you are not satisfied, you may request a refund or replacement within 14 days of delivery, subject to the conditions below.

2. Eligibility

  • The product must be returned in its original packaging and in resalable condition.

  • Returns are not accepted for damaged products caused by misuse, improper handling, or unauthorized modifications.

  • Custom or personalized items (if any) are non-refundable.

3. Process

  • Please submit a return request via our [contact form].

  • You will receive a Return Merchandise Authorization (RMA) number and instructions for shipping.

  • Customers are responsible for the return shipping cost, unless the item is defective, damaged during delivery, or we shipped the wrong product.

4. Refund Timeline

  • Once we receive and inspect the returned product, refunds will be processed to the original payment method within 7–10 business days.

  • Original shipping costs are non-refundable, except in cases of defect, damage during delivery, or shipping error.

5. Exchanges

  • If you wish to exchange for a different filter size or model, please follow the return process above and place a new order.

6. Damaged or Faulty Items

  • All shipments are registered and fully insured for their full value.

  • If your LEVIATHAN Spectral Pro arrives damaged or defective, please submit a request via our [contact form] within 48 hours of receipt, including photos.

  • We will work with the carrier to file claims and provide a full refund or replacement, including return shipping.

7. Contact

  • For any questions about returns or refunds, please use our [contact form] on the website.